I was always impressed to see the track owner, his family and front office employees working as "foot soldiers" out in the heat during the nationals. You won't find them hob-nobbing in an air conditioned suite in the tower - they'll be in the pits or concessions area when it's busiest between pro rounds, greeting the guests and assisting with directions, questions, etc. John Jr is a really nice guy. Before I met him a couple years ago, I had never had a race track employee walk up to me, thank me for being there, ask me where I parked, and tell me which vendor was selling the cheapest bottled water!!! And that actually happened!!