topdigger
Nitro Member
- Joined
- Jul 10, 2006
- Messages
- 207
- Age
- 52
- Location
- California
Personally my experience on this suit has not been one that is turning out as any kind of good service.The only thing that has been right was the original delivery date.I originally ordered an Ultra lightweight -15 for use in a dragster with N20. When the suit showed up it was a standard lightweight -20 and my name spelled wrong.So I called to make sure I was not billed for a -20.I was not, so ok.I accepted the "more protective"-20 that was plenty light for me considering it was a -20(they were supposed to call me back the next day for som info too.That never happened).Get a call from them a few months later that we wanted to see the suit .I asked what was wrong with it.They told me "nothing" just want to see how it is holding up.(I wasn't able to send it in as it is 4 hrs away being borrowed by a Buddy who was waiting on his new suit for his CIFCA car).So I call them first thing yesterday morning and they have no plan for me.I asked if it was true they were recalling my suit. they said yes.I asked what is the plan? the exact answer I heard through the phone was "Thant is a good question!" They still don't know if they sending me a call tag???? he took my Number down (should be on file) said he will be calling me back with a solution.I ain't heard back yet! He asked if I was going to Huston and after I said no the urgency in his voice seemed to lessen. I honestly hope I can get my money back or a brand new 09 ultralight -15.I will not accept the "repair" option. I love my Impact -5 it is too bad that this had to be such a bad experience for me all around.