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Question for mater nation about Bader and Bandimere?

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Tim5636sc

Nitro Member
I am working on a project and was wondering if you all could tell me some personal experiences you have had with Bill Bader with his family or John Bandimere and his staff. What makes theses guys so good at taking care of racers and fans?
I am looking for your opinions and personal stories.
Thanks.
 
I am working on a project and was wondering if you all could tell me some personal experiences you have had with Bill Bader with his family or John Bandimere and his staff. What makes theses guys so good at taking care of racers and fans?
I am looking for your opinions and personal stories.
Thanks.

I've got one for you about Bill Bader, Jr. On June 18 I received a promo email from Norwalk promoting the Summit Nationals. I replied to the email and was concerned about the track leaking water again this year. I received an email back from Nettie there that Bill Jr. requested my phone number so he could speak to me. I was rather surprised me being no one special and sent the number but kind of blew it off. Next thing I know the phone rings and on the other end was BILL BADER JR! He was reassuring me the track would be right for the event! And thanked me for coming out each year. I am a nobody! Just a spectator, but the fact that even in all the work that was going on up there at the track, he still toook time out to call me!

That my friends is one reason why the Baders are tops in my book!

And they even have free water fountains! Something I am still pissed about is that at Indy you have to buy water, an NHRA owned track! The fountains are all shut off.
 
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I can't think of one story its more the experience. I don't know many other owners or GM's that shake your hand as you leave thier place thanking you for coming and meaning it. Many business's claim customer service and that customer satasfaction is important but to most it comes well down the list after our cash....of course its a business, so its hard to blame them however Norwalk is the only track and one of the few businesses I've ever been to that truely cares about the customer, or in this case fan.

To truely get why Norwalk is so special, go to the Night of Fire or really take in the Holloween meet. The nationals are great but they have to share how they do things when the big show is in town. At a show that is 100% Norwalk you will truely get what the Norwalk experience is all about.
 
Mine deals with the IHRA days. We were driving thru stopped for friday night qualifying. we watched 2 pro stock cars run and that was it. rained buckets poured lightning etc. Couldn't come back next day. e-mailed Bill jr. He emailed me back wanting my phone number to talk to me. He called me next day we talked for a lil bit and he refunded the 75 bucks for the tickets to my suprise. was a pleasant man to talk to and have been going back ever since.
 
My deal was back when IHRA was still there, I was racing up there and it was 1st round and during the run the tree goofed up and dispite the 2 totally different dial ins, both sides of the tree came down at the same time. Within 3-4 minutes of getting back to my pit area, Bill Bader Sr.himself was at my pit area on his golf cart apologizing up and down and told me that he will put both of us into 2nd round.
 
Let's see it was 1996, my oldest daughter Chelsea took the top spot at our home track in her "SweetCheeks" Jr. Dragster. Ironically, my buddy's kid TJ took second in his "Smokin'" Jr. Dragster as well. Since we trailered & traveled together it was just too cool that the 1st & 2nd place in points got sent to Norwalk for the finals. Long story made not as long, the kids didn't even qualify, (heck our home track only had 7 Jr's on a good day), so given the level of competition out there we weren't exactly surprised. But we went to have fun and that's just what happened. There were several festivities at the track all day long. Then after racing was completed, we were all invited to a nearby farm for family fun, cookout & fireworks, (might have been Bader's farm, I don't know). There were more games for adults & kids, all the food & drinks you could want, and when nighttime came there were fireworks. If I remember correctly, shortly into the show, "the police" showed up & asked around to see who was in charge because no fireworks permit had been issued. They really made a big deal about it too. I thought there was gonna be a riot when they said they were gonna arrest B.B. Anyway, it was just all part of the show. That's the best I can remember. I'm sure there are parts missing because I wasn't driving, (if you know what I mean) but that's my best memory of many trips to Norwalk and the lenghts at which B.B. goes to for everyone to have a great time.
 
John Bandimere is one of the nicest guys out there. I see him in the staging lanes greeting drivers in all the classes. I don't know if I've seen him without a smile. The Bandimere's are religious people, and way back in the day, didn't allow racing on Sundays at their track.
 
I’ll give some thoughts and ideas as to why I think Bandimere is looked so highly upon. I think the primary reasons are twofold one, how well they take care of the racer (who is a customer) and two how well they take care of the spectator (another paying customer). I’ll talk first about the racer aspect. In 1989/90 they shut down the facility to construct a state of the art tower and grandstands. Only a couple of tracks in the country had the big tower at that time and the Bandimeres knew it was the way of the future and they wanted to provide a top notch facility for both the racers and fans. A few years after that I believe Bandimere was one of the first facilities to have a tractor like device with tires or rubber connected on the back of it to lay rubber on the track. I could be wrong, but I believe NHRA contacted Bandimere and worked with them to design the tractor we all now see cleaning and scrubbing the track at national events. Within the last few years, they pulled up the asphalt from half track on and laid concrete making the full 1320 concrete, as well as, installing a cooling system under the track for the first couple hundred feet. Track temps at the Mile High’s were usually in the 130’s and 140’s during the daytime heat but last year the pro teams were saying the temps were in the 100’s to low 120’s. I believe they are the only track to have a cooling system underneath it but I could be wrong. The shutdown area has been upgraded to the new standard that has been adopted since Scott’s passing. They have had the same track manager, Larry Crispe, for as long as I can remember and he takes great pride in the racing surface.

From the fans perspective, when I was about 12 or so, John Force blew a hole in a set of headers and as they were lying next to the garbage I asked a crewmember of his if I could have them. He said sure, so I took them. After getting John to sign them I proceeded to lug them back to the car. My dad said, “I’m carrying the cooler and everything else so if you really want those headers you have to carry them yourself.” I didn’t know how heavy those headers really are for a 12 year old to carry. Being that the pro pits and the parking are on opposite sides of the facility, I thought my arms would eventually fall off. A Bandimere staff member saw me struggling with them and pulled up on a golf cart and offered me a ride. My dad threw me the keys and off I went to the car where the guy helped me put them into the trunk.

Another example is one year I wanted an update on all of the track records so I sent Bruce Kamada (one of the main announcers and I believe their marketing guy), an email and the next day he sent me everything I had asked for along with some other cool tidbits I didn’t know. The Bandimeres also do a lot of work with local schools and because of this Bruce knows the name to every high school in the state. You tell him you went to Northglenn, then he knows you are a Norseman, if you went to Thornton, then he knows you’re a Trojan, etc. They also have a program called Race to Read. Basically they work with elementary schools to encourage the kids to read. The kids, classes, schools, etc. that read the most get free tickets to the bigger events of the year. To top it off, the teachers of the winning classes get to race heads up against each other in the Bandimere provided Camaros. With programs like this how could you not like them?

Add on things like the Mopar Big Block party the Thursday night before the Mile High’s that they help put on, or the fact that they have the longest running sponsor for their race (Mopar) than any other national event, or looking at their staffing and org chart looks like a family tree, and it’s not hard pressed to see why fans and racers alike love the facility and it’s down to earth, family orientated staff.
 
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